Cancellation & Refund Policy

This Cancellation & Refund Policy explains the terms applicable to cancellations, changes, and refunds for safari bookings, accommodation, tour packages, transportation, and other services arranged through us.

We request all customers to carefully read this policy before making a booking or payment.

1. Booking Confirmation

A booking will be considered confirmed only after the required advance payment or full payment has been received and the booking confirmation has been issued by us.

Once a booking is confirmed, cancellation and refund eligibility will be governed by the terms applicable to the particular service booked.

Different services may have different cancellation policies depending on the rules of the Forest Department, hotels, resorts, transport providers, and other service partners.

2. Cancellation by the Customer

• Cancellation requests must be submitted to us in writing through the contact details provided on our website.
• A cancellation will be considered effective only after the cancellation request has been received and acknowledged by our team.
• Refunds, where applicable, will be processed according to the cancellation terms applicable to the particular booking.
• Any applicable cancellation charges, government fees, service charges, transaction charges, or non-refundable amounts may be deducted from the refundable amount.
• Certain bookings may be non-refundable or partially refundable, depending on the service provider's policy.
• Advance payments or token amounts may be non-refundable where the applicable service provider or booking terms specify so.

3. Jeep Safari Cancellation and Refund

Safari bookings are subject to the rules and cancellation policies of the concerned Forest Department or authorized park authority.

Once a safari permit or safari booking has been confirmed, details such as the date, safari slot, zone, traveller information, and other permit details may not be changeable or cancellable.

Customers are therefore advised to carefully check all details before making payment.

Any refund arising from the cancellation of a safari permit will be subject to the refund rules and amount permitted by the concerned authority. We cannot guarantee a refund where the Forest Department or other competent authority does not permit one.

4. Cancellation by the Forest Department or Government Authorities

A safari or park visit may be cancelled, postponed, restricted, or suspended by the concerned authorities due to circumstances including, but not limited to:

• Adverse weather conditions
• Heavy rainfall or other natural conditions
• Government or Forest Department orders
• Temporary or seasonal closure of the park
• VIP or official movements
• Safety-related restrictions
• Natural calamities
• Any other unforeseen circumstances affecting park operations

If a safari is cancelled by the concerned authority, any refund or alternative arrangement will be governed by the policy and decision of that authority.

Techno Trans Travels will not be responsible for providing a refund beyond the amount actually refunded or permitted by the concerned authority or service provider.

5. Hotel and Accommodation Cancellation

Hotel, resort, and accommodation bookings are subject to the cancellation policies of the respective hotel or property.

Cancellation charges may vary depending on:

• Property and room category
• Date of cancellation
• Number of rooms booked
• Check-in date
• Special or promotional rates
• Peak-season restrictions
• The individual hotel's cancellation policy

Where a hotel or resort permits a refund, the eligible amount will be processed according to the applicable property policy.

Certain discounted, promotional, advance-purchase, or special-rate bookings may be non-refundable.

6. Tour Package Cancellation

Cancellation of complete tour packages will be governed by the cancellation terms communicated to the customer at the time of booking.

Since tour packages may include multiple services such as accommodation, safari permits, transportation, meals, guides, and other arrangements, cancellation charges may apply separately to different components of the package.

The refundable amount, if any, will therefore depend on the cancellation policies of the respective service providers.

7. Changes Requested by the Customer

Any request to modify the following may be subject to availability and additional charges:

• Travel dates
• Safari dates
• Safari slots
• Safari zones
• Number of travellers
• Hotel or room category
• Transportation
• Tour itinerary
• Other confirmed services

Once a government-issued safari permit or other non-changeable service has been confirmed, modifications may not be possible.

Any additional cost resulting from a requested change shall be payable by the customer.

8. No-Show Policy

If a customer does not arrive for a confirmed safari, hotel booking, transportation service, tour package, or other scheduled service without providing an acceptable cancellation request within the applicable cancellation period, the booking may be treated as a no-show.

No-show bookings may be non-refundable, subject to the policy of the relevant service provider.

9. Refund Processing

Where a customer is eligible for a refund:

• The refund will be processed after confirmation of the refundable amount from the concerned service provider or authority.
• Refunds will generally be made through the original payment method wherever practical.
• Bank, payment gateway, transaction, or other applicable charges may be deducted where permitted.
• The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

10. Government Fees, Taxes and Other Charges

Government fees, Forest Department charges, park entry fees, hotel taxes, transportation charges, or other mandatory fees may be revised by the relevant authorities or service providers.

Where such charges change after a booking has been made, the additional amount, where applicable, may be payable by the customer.

Similarly, any amount refunded by a government authority or service provider will be subject to their applicable rules and policies.

11. Unforeseen Circumstances

We understand that circumstances such as natural events, government restrictions, transport disruptions, park closures, severe weather, or other situations beyond the reasonable control of Techno Trans Travels may affect travel plans.

In such circumstances, we will make reasonable efforts to assist the customer and communicate available options. However, refunds or compensation will be subject to the terms and decisions of the relevant authority or service provider.

12. Cancellation Policy Applicable at the Time of Booking

The cancellation and refund conditions communicated to the customer at the time of booking shall apply to that particular reservation, subject to applicable laws and the policies of the relevant service providers or authorities.

Customers are encouraged to carefully review the cancellation terms before making payment.

13. How to Request a Cancellation

To request a cancellation, customers should contact us using the contact information provided on our website and include:

• Booking or confirmation number
• Customer name
• Date of travel
• Service booked
• Reason for cancellation, where applicable
• Contact details

Our team will review the request and inform the customer about the applicable cancellation charges and refundable amount, if any.

14. Policy Updates

Techno Trans Travels reserves the right to update or modify this Cancellation & Refund Policy from time to time to reflect changes in government regulations, Forest Department policies, service-provider terms, or our business practices.

Customers are advised to review the applicable policy before making a new booking.